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    <atom:link href="http://ocsa.wildapricot.org/page-7741/EventModule/3936426/RSS" rel="self" type="application/rss+xml" />
    <title>Ontario Community Support Association upcoming events</title>
    <link>https://ocsa.wildapricot.org/</link>
    <description>Ontario Community Support Association upcoming events</description>
    <dc:creator>Ontario Community Support Association</dc:creator>
    <generator>Wild Apricot - membership management software and more</generator>
    <language>en</language>
    <pubDate>Mon, 07 Sep 2026 12:53:44 GMT</pubDate>
    <lastBuildDate>Mon, 07 Sep 2026 12:53:44 GMT</lastBuildDate>
    <item>
      <pubDate>Wed, 21 Oct 2026 04:00:00 GMT</pubDate>
      <title>OCSA CommunityConnect 2026 Conference (October 21, 2026)</title>
      <description>&lt;div align="center"&gt;&lt;/div&gt;

&lt;p class="contStyleAlternative"&gt;&lt;br&gt;&lt;/p&gt;

&lt;p class="contStyleAlternative"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/OCSA%20Community%20Connect%202024.png" alt="" title="" width="256" height="184" border="0"&gt;&lt;br&gt;&lt;/p&gt;

&lt;h5&gt;&lt;strong&gt;What’s Included with My Registration?&lt;/strong&gt;&lt;/h5&gt;

&lt;p&gt;&lt;strong&gt;Full Conference Registration&lt;/strong&gt; includes:&lt;/p&gt;

&lt;ul&gt;
  &lt;li&gt;All plenary sessions, concurrent workshops, meals (breakfast, lunch, and dinner), trade show, networking opportunities, social events, and Wednesday night dinner &amp;amp; entertainment.&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;&lt;strong&gt;One-Day Conference Registration&lt;/strong&gt; (either October 21 or 22) includes:&lt;/p&gt;

&lt;ul&gt;
  &lt;li&gt;All plenary sessions, concurrent workshops, breakfast, lunch, trade show, networking opportunities, and social events.&lt;/li&gt;

  &lt;li&gt;Does not include Wednesday night dinner and entertainment, but tickets for this event may be purchased separately.&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;&lt;strong&gt;Substitutions and Cancellations:&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
  &lt;li&gt;If you’ve registered for a One-Day pass, you can change your date selection up until October 1, 2026, at no extra charge (subject to availability). After October 1, 2026 a $75 processing fee will apply.&lt;/li&gt;

  &lt;li&gt;For full cancellation and substitution details, please refer to the Cancellation and Substitution Policy &lt;a href="https://www.ocsa.on.ca/conference#Policies" target="_blank"&gt;here&lt;/a&gt;.&lt;/li&gt;

  &lt;li style="list-style: none; display: inline"&gt;
    &lt;p&gt;&lt;br&gt;&lt;/p&gt;
  &lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;&lt;strong&gt;Photo and Video Use - Permission Policy&lt;/strong&gt;&lt;/p&gt;We use photos and videos from the conference in our marketing, publications and presentations. By attending the conference, you acknowledge that you may be photographed or recorded and grant OCSA permission to use these images.

&lt;div style="margin-left: 2em"&gt;
  &lt;p&gt;&lt;br&gt;&lt;/p&gt;
&lt;/div&gt;

&lt;p&gt;&lt;strong&gt;Hotel Accommodation:&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
  &lt;li&gt;Don’t forget to book your room! A block of rooms has been reserved at the Hilton Toronto/Markham Suites Conference Centre &amp;amp; Spa. &lt;a href="https://www.hilton.com/en/attend-my-event/yyzaphf-1ocsa-a3c725e6-b0cb-4afd-b931-a5a35d06bbe1/" target="_blank"&gt;Click here to book your room!&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;br&gt;

&lt;p&gt;&lt;strong&gt;Need More Information?&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;Please email us at &lt;a href="mailto:communityconnect@ocsa.on.ca" target="_blank"&gt;communityconnect@ocsa.on.ca&lt;/a&gt;.&lt;/p&gt;

&lt;p class="contStyleAlternative"&gt;&lt;font style="font-size: 14px;"&gt;&lt;span&gt;&lt;br&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p class="contStyleAlternative" align="center"&gt;&lt;font style="font-size: 16px;"&gt;&lt;span&gt;&lt;br&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p class="contStyleAlternative" align="center"&gt;&lt;font style="font-size: 16px;"&gt;&amp;nbsp;&lt;/font&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6545932</link>
      <guid>https://ocsa.wildapricot.org/event-6545932</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Tue, 03 Nov 2026 18:00:00 GMT</pubDate>
      <title>Future-Ready Leadership: Skills for an Evolving Healthcare Landscape - LeaderShift Certificate Course (November 03, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Future-Ready Leadership&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;: Skills for&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;an Evolving&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Health&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;care&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Landscape&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;Ontario’s healthcare system is moving rapidly towards a more integrated, holistic and personalized model of care. In this shifting landscape, leadership is no longer defined by position alone—success depends on the ability to develop new mindsets, build strategic partnerships, and influence change across organizations.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;With community-based health and social care organizations playing an increasingly vital role in this transformation, leaders at all levels must develop new skills to thrive in a complex and collaborative environment.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit:&amp;nbsp;&lt;a href="https://www.leadershiftproject.ca/future-ready-leadership-skills-for-an-evolving-healthcare-landscape.html" target="_blank"&gt;LeaderShift Website&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6458946</link>
      <guid>https://ocsa.wildapricot.org/event-6458946</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Thu, 05 Nov 2026 18:00:00 GMT</pubDate>
      <title>The Keys to Unlocking and Resolving Difficult Conversations (November 05, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;The Keys to Unlocking and Resolving Difficult Conversations&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Conversations shape outcomes in workplaces and relationships. When conversations go well, progress is made. When they do not, tension can increase, misunderstandings can deepen, and working relationships can become strained.&lt;/p&gt;

&lt;p&gt;By the end of the series, participants will be able to approach difficult conversations with greater clarity and structure—understanding what is happening in the moment, managing their own responses, and engaging in ways that support more constructive dialogue.&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit: &lt;a href="https://www.leadershiftproject.ca/unlocking-and-resolving-difficult-conversations.html" target="_blank"&gt;www.LeaderShiftProject.ca&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6648765</link>
      <guid>https://ocsa.wildapricot.org/event-6648765</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Tue, 10 Nov 2026 18:00:00 GMT</pubDate>
      <title>Future-Ready Leadership: Skills for an Evolving Healthcare Landscape - LeaderShift Certificate Course (November 10, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Future-Ready Leadership&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;: Skills for&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;an Evolving&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Health&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;care&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Landscape&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;Ontario’s healthcare system is moving rapidly towards a more integrated, holistic and personalized model of care. In this shifting landscape, leadership is no longer defined by position alone—success depends on the ability to develop new mindsets, build strategic partnerships, and influence change across organizations.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;With community-based health and social care organizations playing an increasingly vital role in this transformation, leaders at all levels must develop new skills to thrive in a complex and collaborative environment.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit:&amp;nbsp;&lt;a href="https://www.leadershiftproject.ca/future-ready-leadership-skills-for-an-evolving-healthcare-landscape.html" target="_blank"&gt;LeaderShift Website&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6458946</link>
      <guid>https://ocsa.wildapricot.org/event-6458946</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Thu, 12 Nov 2026 18:00:00 GMT</pubDate>
      <title>The Keys to Unlocking and Resolving Difficult Conversations (November 12, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;The Keys to Unlocking and Resolving Difficult Conversations&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Conversations shape outcomes in workplaces and relationships. When conversations go well, progress is made. When they do not, tension can increase, misunderstandings can deepen, and working relationships can become strained.&lt;/p&gt;

&lt;p&gt;By the end of the series, participants will be able to approach difficult conversations with greater clarity and structure—understanding what is happening in the moment, managing their own responses, and engaging in ways that support more constructive dialogue.&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit: &lt;a href="https://www.leadershiftproject.ca/unlocking-and-resolving-difficult-conversations.html" target="_blank"&gt;www.LeaderShiftProject.ca&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6648765</link>
      <guid>https://ocsa.wildapricot.org/event-6648765</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Tue, 17 Nov 2026 18:00:00 GMT</pubDate>
      <title>Future-Ready Leadership: Skills for an Evolving Healthcare Landscape - LeaderShift Certificate Course (November 17, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Future-Ready Leadership&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;: Skills for&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;an Evolving&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Health&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;care&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Landscape&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;Ontario’s healthcare system is moving rapidly towards a more integrated, holistic and personalized model of care. In this shifting landscape, leadership is no longer defined by position alone—success depends on the ability to develop new mindsets, build strategic partnerships, and influence change across organizations.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;With community-based health and social care organizations playing an increasingly vital role in this transformation, leaders at all levels must develop new skills to thrive in a complex and collaborative environment.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit:&amp;nbsp;&lt;a href="https://www.leadershiftproject.ca/future-ready-leadership-skills-for-an-evolving-healthcare-landscape.html" target="_blank"&gt;LeaderShift Website&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6458946</link>
      <guid>https://ocsa.wildapricot.org/event-6458946</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Thu, 19 Nov 2026 18:00:00 GMT</pubDate>
      <title>The Keys to Unlocking and Resolving Difficult Conversations (November 19, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;The Keys to Unlocking and Resolving Difficult Conversations&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Conversations shape outcomes in workplaces and relationships. When conversations go well, progress is made. When they do not, tension can increase, misunderstandings can deepen, and working relationships can become strained.&lt;/p&gt;

&lt;p&gt;By the end of the series, participants will be able to approach difficult conversations with greater clarity and structure—understanding what is happening in the moment, managing their own responses, and engaging in ways that support more constructive dialogue.&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit: &lt;a href="https://www.leadershiftproject.ca/unlocking-and-resolving-difficult-conversations.html" target="_blank"&gt;www.LeaderShiftProject.ca&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6648765</link>
      <guid>https://ocsa.wildapricot.org/event-6648765</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Tue, 24 Nov 2026 18:00:00 GMT</pubDate>
      <title>Future-Ready Leadership: Skills for an Evolving Healthcare Landscape - LeaderShift Certificate Course (November 24, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Future-Ready Leadership&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;: Skills for&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;an Evolving&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Health&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;care&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Landscape&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;Ontario’s healthcare system is moving rapidly towards a more integrated, holistic and personalized model of care. In this shifting landscape, leadership is no longer defined by position alone—success depends on the ability to develop new mindsets, build strategic partnerships, and influence change across organizations.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;With community-based health and social care organizations playing an increasingly vital role in this transformation, leaders at all levels must develop new skills to thrive in a complex and collaborative environment.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit:&amp;nbsp;&lt;a href="https://www.leadershiftproject.ca/future-ready-leadership-skills-for-an-evolving-healthcare-landscape.html" target="_blank"&gt;LeaderShift Website&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6458946</link>
      <guid>https://ocsa.wildapricot.org/event-6458946</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Thu, 26 Nov 2026 18:00:00 GMT</pubDate>
      <title>The Keys to Unlocking and Resolving Difficult Conversations (November 26, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;The Keys to Unlocking and Resolving Difficult Conversations&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Conversations shape outcomes in workplaces and relationships. When conversations go well, progress is made. When they do not, tension can increase, misunderstandings can deepen, and working relationships can become strained.&lt;/p&gt;

&lt;p&gt;By the end of the series, participants will be able to approach difficult conversations with greater clarity and structure—understanding what is happening in the moment, managing their own responses, and engaging in ways that support more constructive dialogue.&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit: &lt;a href="https://www.leadershiftproject.ca/unlocking-and-resolving-difficult-conversations.html" target="_blank"&gt;www.LeaderShiftProject.ca&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6648765</link>
      <guid>https://ocsa.wildapricot.org/event-6648765</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Tue, 01 Dec 2026 18:00:00 GMT</pubDate>
      <title>Future-Ready Leadership: Skills for an Evolving Healthcare Landscape - LeaderShift Certificate Course (December 01, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Future-Ready Leadership&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;: Skills for&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;an Evolving&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Health&lt;/font&gt;&lt;/span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;care&lt;/font&gt;&lt;/span&gt; &lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#000000" face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Landscape&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;Ontario’s healthcare system is moving rapidly towards a more integrated, holistic and personalized model of care. In this shifting landscape, leadership is no longer defined by position alone—success depends on the ability to develop new mindsets, build strategic partnerships, and influence change across organizations.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font&gt;With community-based health and social care organizations playing an increasingly vital role in this transformation, leaders at all levels must develop new skills to thrive in a complex and collaborative environment.&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit:&amp;nbsp;&lt;a href="https://www.leadershiftproject.ca/future-ready-leadership-skills-for-an-evolving-healthcare-landscape.html" target="_blank"&gt;LeaderShift Website&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6458946</link>
      <guid>https://ocsa.wildapricot.org/event-6458946</guid>
      <dc:creator />
    </item>
    <item>
      <pubDate>Thu, 03 Dec 2026 18:00:00 GMT</pubDate>
      <title>The Keys to Unlocking and Resolving Difficult Conversations (December 03, 2026)</title>
      <description>&lt;p style="background-color: transparent;" align="center"&gt;&lt;img src="https://ocsa.wildapricot.org/resources/Pictures/Vector%20Coloured%20Logo.jpg" alt="" title="" style="color: rgb(0, 0, 0);" width="567" height="177" border="0"&gt;&lt;/p&gt;

&lt;p align="left"&gt;&lt;strong&gt;&lt;font style="font-size: 16px;"&gt;The Keys to Unlocking and Resolving Difficult Conversations&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Five-Part Certificate Course&amp;nbsp;&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;br&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;span data-contrast="auto"&gt;&lt;strong&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long&lt;/font&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&lt;font face="Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif"&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Conversations shape outcomes in workplaces and relationships. When conversations go well, progress is made. When they do not, tension can increase, misunderstandings can deepen, and working relationships can become strained.&lt;/p&gt;

&lt;p&gt;By the end of the series, participants will be able to approach difficult conversations with greater clarity and structure—understanding what is happening in the moment, managing their own responses, and engaging in ways that support more constructive dialogue.&lt;/p&gt;

&lt;p&gt;&lt;font style="font-size: 14px;"&gt;&lt;font face="Arial, Helvetica, sans-serif"&gt;&lt;font&gt;&lt;span&gt;&lt;font color="#000000"&gt;For more information visit: &lt;a href="https://www.leadershiftproject.ca/unlocking-and-resolving-difficult-conversations.html" target="_blank"&gt;www.LeaderShiftProject.ca&lt;/a&gt;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/font&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Arial, Helvetica, sans-serif" style="font-size: 14px;"&gt;&lt;em&gt;For multiple registrations, please fill in the registration information&amp;nbsp;for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x&amp;nbsp;&lt;font color="#000000"&gt;230&lt;/font&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://ocsa.wildapricot.org/event-6648765</link>
      <guid>https://ocsa.wildapricot.org/event-6648765</guid>
      <dc:creator />
    </item>
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