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The Keys to Unlocking and Resolving Difficult Conversations

Start
November 05, 2026
End
December 03, 2026
Schedule
5 sessions
#1.
November 05, 2026, 13:00 15:00 (EST)
#2.
November 12, 2026, 13:00 15:00 (EST)
#3.
November 19, 2026, 13:00 15:00 (EST)
#4.
November 26, 2026, 13:00 15:00 (EST)
#5.
December 03, 2026, 13:00 15:00 (EST)
Location
Virtual (Zoom links will be shared in your confirmation email)
Spaces left
20

Registration

Members – $629.00
(For Members of the Following Associations: Advantage Ontario, AFHTO, AMHO, Alliance, CMHA, CMHO, Family Service Ontario and OCSA)
Non Member – $819.00

Registration is closed

The Keys to Unlocking and Resolving Difficult Conversations

Five-Part Certificate Course
Live Virtual Certificate Course: Five Sessions, Each Two-Hours Long

Conversations shape outcomes in workplaces and relationships. When conversations go well, progress is made. When they do not, tension can increase, misunderstandings can deepen, and working relationships can become strained.

By the end of the series, participants will be able to approach difficult conversations with greater clarity and structure—understanding what is happening in the moment, managing their own responses, and engaging in ways that support more constructive dialogue.

For more information visit: www.LeaderShiftProject.ca

For multiple registrations, please fill in the registration information for each attendee, not the billing contact (that will count toward your total number). For help, please contact April Pitman at 416-256-3010 x 230

The Ontario Community Support Association (OCSA) is the voice of the home and community support sector. Our members provide a wide variety of health and wellness services that help a wide range of clients - including seniors and people with disabilities - live independently in their own homes and communities for as long as possible.

For more information, visit www.ocsa.on.ca.