Upcoming events

    • May 08, 2024
    • May 09, 2024
    • 2 sessions
    • https://us02web.zoom.us/j/88078374915
    • 0
    Join waitlist

    ​​Resolving Difficult Conversations

    Live Virtual Workshop Series for Supervisors, Managers and Leaders

    PRE-REQUISITE:  Completion of the six-hour “Keys to Unlocking Difficult Conversations” workshop series delivered by LeaderShift in March 2024

    During “Unlocking the Keys to Difficult Conversations” workshop series, we examined what makes conversations difficult, why they occur and how to manage them. Now, in this advanced workshop, we will pick up where we let off and discover:

    • how best to prepare for a difficult conversation,

    • additional tools that can be used to move the conversation to positive results, and,
    • a multi-faceted questioning technique that zeroes in on the core areas of influence where the causes of the conflict and impasse may potentially lie


    You will also learn a robust and comprehensive step-based process that ties everything together from start to finish and, if followed, will lead to a positive conclusion and relationship.

    Special Registration rates are available for members of the following Associations:  

    Advantage Ontario, AFHTO, AMHO, Alliance, CMHO, CMHA, Family Service Ontario, and OCSA.

    For multiple registrations, please fill in the registration information for each attendee, not the billing contact (that will count toward your total number). For help, please contact XXXXXX


    • May 15, 2024
    • May 16, 2024
    • 2 sessions
    • https://us02web.zoom.us/j/83226459965
    • 8
    Register

    ​​Resolving Difficult Conversations

    Live Virtual Workshop Series for Supervisors, Managers and Leaders

    PRE-REQUISITE:  Completion of the six-hour “Keys to Unlocking Difficult Conversations” workshop series delivered by LeaderShift in March 2024

    During “Unlocking the Keys to Difficult Conversations” workshop series, we examined what makes conversations difficult, why they occur and how to manage them. Now, in this advanced workshop, we will pick up where we let off and discover:

    • how best to prepare for a difficult conversation,

    • additional tools that can be used to move the conversation to positive results, and,
    • a multi-faceted questioning technique that zeroes in on the core areas of influence where the causes of the conflict and impasse may potentially lie


    You will also learn a robust and comprehensive step-based process that ties everything together from start to finish and, if followed, will lead to a positive conclusion and relationship.

    Special Registration rates are available for members of the following Associations:  

    Advantage Ontario, AFHTO, AMHO, Alliance, CMHO, CMHA, Family Service Ontario, and OCSA.

    For multiple registrations, please fill in the registration information for each attendee, not the billing contact (that will count toward your total number). For help, please contact XXXXXX


    • June 19, 2024
    • June 28, 2024
    • 5 sessions
    • Zoom (links will be shared after registration)
    • 0
    Join waitlist

    The keys to Unlocking and Resolving Difficult Conversations 

    New LeaderShift Certificate Course for Supervisors, Managers and Leaders

    We invite you to discover the secrets to effective communication with our upcoming live virtual course, "The Keys to Unlocking and Resolving Difficult Conversations". Designed for supervisors, managers, and leaders like you, this course is your gateway to mastering the art of navigating challenging discussions with confidence.


    Special Registration rates are available for members of the following Associations:  

    Advantage Ontario, AFHTO, AMHO, Alliance, CMHO, CMHA, Family Service Ontario, and OCSA.

    For multiple registrations, please fill in the registration information for each attendee, not the billing contact (that will count toward your total number). For help, please contact Shauna James at 416-256-3010 x 235 


    • October 23, 2024
    • October 24, 2024
    • Hilton Toronto/Markham Suites Conference Centre & Spa
    Register



    What is included with my registration?

    Full Conference Registration includes all plenary sessions, concurrent workshops, meals, trade show, poster exhibition, networking opportunities, social events, Wednesday night dinner and entertainment.

    One-Day Conference Registration (either October 23 OR 24) includes all plenary sessions, concurrent workshops, breakfast & lunch, trade show, poster exhibition, networking opportunities, social events. It does not include Wednesday night dinner and entertainment.  A ticket may be purchased should you wish to attend.

    If you have registered for One-Day please note you can contact us to change your date selection up until October 1, 2024 for no charge. Effective October 2, 2024 there will be a $75 processing fee.  Full Cancellation and Substitution Policy here.

    Don't forget to book your room!  A block has been reserved at the Hilton Toronto/Markham Suites Conference Centre & Spa  Please click here to book!

    Photo Use Permission Policy  We use photos from the conference in our marketing, publications and presentations. By attending the conference, you acknowledge that you may be photographed and grant OCSA permission to use these images. 

    Need more information?  Please e-mail communityconnect@ocsa.on.ca

Past events

March 21, 2024 The Keys to Unlocking Difficult Conversations (Cohort 4)
March 14, 2024 The Keys to Unlocking Difficult Conversations (Cohort 3)
March 07, 2024 The Keys to Unlocking Difficult Conversations (Cohort 2)
March 04, 2024 The Keys to Unlocking Difficult Conversations
November 23, 2023 Responding to Life Changes with Strength and Resilience--November 23
October 19, 2023 Elevate your security awareness with IT experts from SE Health
October 18, 2023 OCSA Community ReConnect 2023 Conference
September 21, 2023 Responding to Life Changes with Strength and Resilience--September 21
July 20, 2023 Responding to Life Changes with Strength and Resilience
October 06, 2022 CommunityConnect 2022 - Virtual Speaker Series
October 07, 2021 CommunityConnect 2021 - Virtual Speaker Series
October 24, 2019 Board Guidance in Times of Change - Developing Leadership for Collaboration (Live stream registration for non-conference attendees only)
October 23, 2019 OCSA CommunityConnect 2019 Conference
October 22, 2019 Capacity Builders PSW Training Day
June 26, 2019 Three Day interRAI CHA New Assessors Workshop
May 03, 2019 interRAI CHA for Assessors: Updates to the interRAI CHA Assessment System
May 02, 2019 One Day interRAI CHA Coding Refresher Workshop
April 29, 2019 Three Day interRAI CHA New Assessors Workshop
October 17, 2018 OCSA CommunityConnect 2018 Conference
October 16, 2018 Capacity Builders PSW Training Day - 2018
November 13, 2017 Three Day interRAI CHA Community Health Assessment Workshop
November 09, 2017 One Day interRAI CHA Coding Refresher Workshop
October 18, 2017 OCSA 2017 Conference: "From Roadmap to Reality: Navigating Change Together"
October 17, 2017 11th Annual PSNO PSW & PSW Supervisor Training Day
June 14, 2017 Building a Culture of Person and Family-Centred Care in Your Organization: A Workshop for Supervisors, Managers and Team Leaders
May 12, 2017 Leading Change: A Patients First Forum for Boards and Senior Leaders
October 20, 2016 10th Annual PSNO PSW & PSW Supervisor Training Conference
October 18, 2016 OCSA 2016 Conference: "Prepare, Adapt, Thrive!"
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